Droid X - Corporate Sync Fail

This is a discussion on Droid X - Corporate Sync Fail within the Droid X Rescue Squad forums, part of the Droid X Discussion category; I am running Android Version 2.2.1 and can't sync my exchange email via corporate sync successfully. I've called Verizon helpline, gone into Verizon store, and ...


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Thread: Droid X - Corporate Sync Fail

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    Droid X - Corporate Sync Fail

    I am running Android Version 2.2.1 and can't sync my exchange email via corporate sync successfully. I've called Verizon helpline, gone into Verizon store, and they are clueless. I've researched online and can't figure it out but I have come across many others with issues on the X.

    Questions:

    1) Domain\Username - What format do i enter the domain and username? Do I need to write out the entire domain - www.xxxxxxxx.com\username - for example?

    2) Server - What format do I write the server?

    3) Use secure connection? Is this needed?

    4) Certificate - Is this needed? I know that the domain currently does not have a certificate.

    5) Is it possible to do a POP/IMAP install?

    Any help would be GREATLY appreciated!

    Thank you in advance!

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    For this its best to contact your companys tech support. They will know all the information regarding the exchange server. It will be difficult to walk you through it properly without knowing that information.

    Sent from my DROIDX using Droid X Forum App
    Currently running: Liberty V0.8

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    Thanks! I tried them as well and didn't get very far. Do you know what information I would need from them?

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    Yes. I can walk you through it, but you need to have that info. I work for my college as a desktop support rep-I do this on a daily basis.

    You need to know the domain of the server, your email address, any certs your company uses, if they use self-signed certs and which root cert they are based off of, whether they use ssl or any other type of security. This info sounds daunting, which is why I recommended seeing your helpdesk.

    If you post the information they gave you ill write up an instruction set for you. Gingerbread, imo, does a better job with exchange, but I can walk you through both.

    Sent from my DROIDX using Droid X Forum App
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    Check to see if your Exchange policy require on device encryption.
    If that is part of your policy, then you will never connect.

    You will have to use TouchDown, but Motorola isn't offering free licenses anymore.

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    Domain\username

    That is how we do it.

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    Self Signed Cert ?

    My Droid X initially connected to Exchange with Corporate Sync no problem however my company was not using any security certificate at all. They implemented a self signed certificate this week and now corporate sync will not push email to my device. There are several other Droid users within my company with varying phones and all are having the same problem. IT is tellling us it is a problem with the self signed certificate. Is this correct and if so is there a way to manually install the certificate.

    I installed Touchdown which is working fine. What is the difference why push will work with Touchdown but not Corporate Sync.

    Any help would be greatly appreciated!!!!

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    You can manage certificates in settings - location and security. Pressing the menu button once there allows you to install a cert from the sd card.

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    Well touchdown is a more sophisticated, feature-rich application. It tries a variety of security combinations I think so I'm not surprised it works without much assistance on your end. Could you look into touchdown and see what settings it chose? Then apply those to your native email?

  11. #10
    We just got a Droid X and a Droid Pro to evaluate for our company. We've been a Blackberry shop for two years and I've been tasked to make these work with our Exchange 2003 SBS server (Corp Sync). For the life of me, I can't get it to work with either the built in Accounts app or Nitrodesk.

    We don't have public certificate. The error I get from Nitrodesk (log) is:

    Automatic Configuration failed, please see error details below

    Checking Certificate...
    Checking ActiveSync with SSL...
    AUTHENTICATION FAILURE provisioning ActiveSync: Check your credentials
    ActiveSync version check returned negative, but still trying for 12.1

    Checking 2003 with SSL...

    I'd appreciate any help anyone can give.

    I'm formatting the entries as follows for Corporate Sync:

    Username: username
    password: password
    email address: username@domainname.com
    server: owa.domainname.com (resolves to IP address that then drills through firewall for ports 443, 80, etc.)
    Use Secure Connection: checked
    Verify Certificate: unchecked

    These settings work, but I then get an error when trying to check email. No in or out email works.

    Thanks!

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