Mobile Recovery Service launched by Verizon

This is a discussion on Mobile Recovery Service launched by Verizon within the Droid X News forums, part of the Droid X News & Polls category; It's the Total Equipment Coverage. Look on your monthly bill. On page 3 under "Charges", you should see an entry for "TEC Advanced Devices - ...


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Thread: Mobile Recovery Service launched by Verizon

  1. #21
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    It's the Total Equipment Coverage. Look on your monthly bill. On page 3 under "Charges", you should see an entry for "TEC Advanced Devices - Asurion..." @ $7.99 per month if you have TEC.

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  3. #22
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    And for the third time, that I have noticed, my phone has restarted durring the scheduled location check. Great.

  4. #23
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    Got mine to work today, with 2.3.15 installed, the fingerprint shows it as a Droid 2, but i imagine with the OTA coming tomorrow alot of the build.props are gonna change and fix this potential issue.

  5. #24
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    This whole process is poor on Asurion's part and Verizon passes the buck as it's 'third party'.
    9 days after activation of the TEC, I finally get a text message with a link to download the Mobile Recovery Application. But the text mentioned nothing about what it was or who it was from (Asurion). This being totally new to me, I guessed it was related to the TEC program, but when the link downloaded the app and failed to install because it was blocked because it was outside of the "Market", I became suspicious.

    The link should have went to the MobileRecovery website where it would have been more understood as to what was going on, not to mention it contains the instructions and notes about why and what you have to do to allow the installation to succeed.
    Since it failed, I went to their forum looking for answers only to find others with the same scenario, so I started calls with Verizon and ended up at Asurion. When I called Asurion, their phone menu system only provided a option that ended up with me talking to someone in claims that was rude. When I finally talked to someone that knew about the issue, the response was that they are aware of it and hopefully will release a fix this week. I asked 'how will I know when it's fixed?" She didn't know, I asked if they will send some type of notification? again, didn't know. I should just retry the process this week until it works.

    I suspect as others that it's related to the Froyo update, but why hasn't Asurion posted the info somewhere as to the status of the problem and the fix?
    Just really poor deployment of a service in my opinion.

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    Not too sure of the reliability of this service. The other night it had my phone located in West Virginia while I was holding it in South Carolina. That would be a large area to try to find it in!

  7. #26
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    I have official froyo and it worked like a charm for me

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    It showed me as the droid x

  9. #28
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    i got it with no problem

  10. #29
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    They got it fixed around 10-7 or 10-8 if I remember

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