Droid X screen not lighting up..NEED HELP!

[Steve123]

Droid X screen isn't lighting up. not sure what is going on. we have seen a faint image on the display, when you turn the phone on the buttons light up but nothing on the screen lights up. when you move the phone in the light you can see a faint image. we purchased this phone on craigslist (and working - phone lighting up) and were told that it had gotten wet by techs at the phone store at some point (indicator button is red), we've dried the phone over a fan, with compressed air and finally in rice. but the lcd screen doesn't light up. any suggestions? could it be the back lighting gone bad? can this be fixed or replaced? or could it be a setting that got switched off? any help would be greatly appreciated!!

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[BHuber09]

How long has it been since the "incident"

FreeMyMoto!!!

[Steve123]

Unknown - When we bought the phone the screen was lit, when the sell showed it to us. Everything was put in the box for the drive home. When we got home the screen would not light. However the screen display is working you can hold it up to a light and kinda see the screen but it is extremely faintly visible.

How long has it been since the "incident"

FreeMyMoto!!!

[BHuber09]

Okay I'm going to try and get you to do a factory reset
What your going to dp is power off the phone( battery pull)
Next step
Power button + hard button with home
After a few seconds let go of power button while still holding the home button and a Droid with a exclamation point will pop up
Then try both which ever works you will know press the hard search button or press both volume buttons
And go down using volume buttons to where it says factory reset and use camera to select it
I doubt you can see anything so ill do it and give you an exact number of what to do.
Just one second.


FreeMyMoto!!!

[BHuber09]

Press volume down twice
Then press camera button down half way, you'll feel some pressure to stop you.
Then go down one with down volume
And do the same thing with the camera
This is wiping the phone.
After a while (5 minutes or so) press power button and then camera button
and it should work if not I have one more possible solution

FreeMyMoto!!!

[Steve123]

Bhuber09...it rebooted but screen is still not lit up. only a Droid eye is on the screen, it's still very faint on the screen. it also says welcome to droid and a hand that keeps going up and touching the droid, and it says touch the droid hand

[BHuber09]

That what it should have done
Except it says its a hardware problem.
There's one more way to make 100% sure it's not a malfunction in the system.
However I still don't believe it'll work and its a very long process.
If you want to try it ill guide you through the steps but personally I would send it back to the guy you got it from really that's your best bet.

FreeMyMoto!!!