View Full Version : Incipio Case vs. OtterBox Commuter (Thoughts on Incipio)

01-26-2012, 02:05 PM
So, I bought the Otter Box Commuter case first sometime last year and was satisfied, but the only thing that bothered me was the fact that it covers the hard buttons and I couldn't see what I was clicking at night and mind you, I just got my DROID X. Now, I can click buttons with my eyes close, lol. Then I searched online how a lot of people were giving good feedback about this Incipio Case and how affordable it was. I was sold for it, because I noticed how it didn't cover the hard buttons, which is what I was looking for.

I bought two Incipio cases off the site, one a black on black and the other a black on red case. It looked beautiful when I got them and tried them on, I liked the black on black more, looked more sleek and a look like the otterbox commuter but slimmer, but the black and red, the red is not as royal bright red as expected to be, as it shows on the site, but it was still a cool case and it was fun switching each other from time to me. The OtterBox was thrown back to its box and stopped using it for good. After a couple months, I noticed that the Incipio case comes off from each others layer and what I mean is that the Incipio case is a two layer case, one a soft rubbery layer and the other a hard shell that goes in the outside, kind of like the otterbox commuter. So, I noticed that it wouldn't stay fit after a while, but it was no biggie at that time, still loved it and was my favorite case. After a few months, the hard shell on the right bottom corner it cracked, and I hardly drop my phone but I think I drop it in the bathroom like a 3 feet high distance, but it was a small chip crack on the right bottom corner. So, I switched to my other extra one and both had the same problem, same place and all. After a while, it got worse, it broke and it look like a tear and then it came off on one of them, the other was still good just a small crack. So, I used the other one which was in better condition and here's the best story of this review:

After sitting in my couch, infront of the tv, I put my DROID X phone with the incipio case on-- on the arm rest of the couch and then suddenly it falls to the floor flat. I was doing a nandroid back up, so I just put it there temporary and I hardly drop my phone, I really try to take care of my phone. So, when I pick the phone up from the floor I looked at it and I didnt see anything cracked and was expecting that because I have it on a case and that's why I bought it for, for protection. But mind you, it was on Clockworkmod mode which the screen is black and the text is blue so once it booted to the home screen and i try to take a pic of my puppy. I see these black spots on the center of the screen like ink colored lines then after a while, it started to spread all over the screen horizontally. The screen is not cracked but i think the lcd screen inside is and it needs a replacement.

I was pissed off and called Incipio to see what they can do for me because I could have sworn they guaranteed protection of your phone. So, I called them and they said that unfortunately they don't cover the phone itself just if the case is cracked and their is nothing Inicipio can do for me. What a piece of garbage case this is, I thought to myself. Now, I have to buy the LCD screen online and look for a repair tech which they charge me to install it is $60 plus the cost of the part and Incipio won't give you credit for anything.

Incipio warranty: Compared to Otterbox's warranty is far beyond better than Incipio's, because with Otter Box (and I've experienced both warrantys and I have both cases) you just call in and they answer fast they ask you a few questions like your address where to ship the replacement at and what model is it and phone and then voila, a couple days in the mail you get you're case without even spending any money or time on sending the defective one. Now with Incipio, you have to fill out a form online, then you submit it until it gets approved. Once it's approved, you send yours back and you have to pay for the shipping charges, no prepad/return label here and then you have to wait until they sent you a new one 7-14 days after they have received yours. You'll be caseless.

My conclusion is, if you want an eye-candy, cute case and not concerned about protection, then go with incipio is all artificial and eye-candy. If you want a good strong case, but yet stylish and sleek, go with Commuter case. Incipio cases are vulnerable to break, crack, and more. Only thing of otterbox is, hard buttons are covered and i didnt like that but i got used to it. Commuter, it feels strong safe, secured a real good case. otterbox is way better than incipio, switching from otterbox commuter to incipio is a big downgrade.

Though Incipio's warranty is lifetime in incipio u have to fill out a form online and then wait to get approved compared to otterbox is quick fast and they do all that for u over the phone without u filling anything out n u sending the case and waste shipping

2470224703I want to get rid of them.

Please feel free to criticize my writing, grammar, and punctuation's. I would love to be corrected so that I can learn how to write properly.

01-26-2012, 03:00 PM
I agree. I tried a incepio awhile ago ( due to the price). Then turned out I hated it. I bought the otter box defender and LOVE it. The things a tank.

Sent from my DROIDX using Droid X Forums

01-26-2012, 10:26 PM
Wow OP, no offense, I went through 3 incipio cases....Lifetime warranty on them..I didn't have to do any of that...emailed them...they asked me to email them photos ..and a copy of the purchase (which I just explained to the rep they could access my account and it was there) no shipping charges for me any of the 3 times...and the warrantied cases actually arrived much quicker than the day I bought the first original one..annoying that they broke fairly easy...yes....but no hassle in getting a replacement one either...all 3 times...now on the other hand, the x2 case that incipio has come out with..is nothing like the one for the x...better design, structure, and is actually a solid case.both the pieces are much thicker and durable...would have been nice to see that one for the x lol .../shrug

01-27-2012, 12:35 AM
^ did they made you send them back to them the defective one? Can you tell be the email u email them? I really would like to avoid the hassle.

Sent from my DROIDX

01-27-2012, 06:49 AM
Nope they never made me send it back...not sure exactly I think its support @incipio....bit I just went through there website and click on the contact tab....also to note...I run the bh6x ....so that was probably mostly why it cracked for me....it wouldn't fit exactly the way it should on the bottom corners...but yeah I I spoke to them also before if they would make one for the x like they did the x2 and the rep said it was a different material used..I'm guessing that's where the price came in...but good luck sir!

sent from DXF App for now...

01-27-2012, 10:27 AM
Trident Kraken Case. I bought this thing when I got my phone because I know how hard I am on phones. I spent 40 dollars on it and it's saved my phone easily seven or eight times. Well worth the money

02-28-2012, 10:32 PM
I have the red and black incipio case for my Droid X. Mine has been breaking in all the corners as well. Love the case, just wish the exterior plastic piece was durable. I havent dropped my phone with it on, yet it cracks and breaks. I must say, they have great customer service. This is my second one as the first one i replaced after 3 months. I may look into another case as i dont want the hassle of getting replacements every three months.