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JimMariner
07-14-2010, 11:14 PM
I locked myself out of my phone. How do I reset my passcode or pattern lock?

"Pattern" lock or a Passcode are types of Security lock for your handset.

You will need your Gmail / Google Account credentials to reset either security lock, if you have set up a security lock on your handset without first setting up a valid Gmail/Google Account you can remember, you will need to contact your service provider or Motorola customer service to help perform an external reset to wipe out your handset's memory and start over.

You will need to complete 5 attempts of your pattern lock or passcode to be given chance to unlock handset with your Gmail / Google account.


http://motorola-global-eng.custhelp.com/rnt/rnw/img/enduser/droidxpatternlocktryagain.jpg

If you can't enter the correct unlock pattern on the screen after five attempts, the phone will prompt you to wait for 30 seconds before you can try again.


http://motorola-global-eng.custhelp.com/rnt/rnw/img/enduser/droidxpatternlockoutforgotpatternfull.jpg

If you forgot your screen unlock pattern or passcode, tap Forgot pattern (or passcode).


http://motorola-global-eng.custhelp.com/rnt/rnw/img/enduser/droidxpatternlockoutforgotpatterncropped.jpg

You will be prompted to sign in using your Google account .


http://motorola-global-eng.custhelp.com/rnt/rnw/img/enduser/droidxpatternlockoutforgotpatternsignin.jpg

If successful, you will move to next screen to create a new security lock. You can cancel out of that step and return to homescreen.


http://motorola-global-eng.custhelp.com/rnt/rnw/img/enduser/droidxpatternlockoutforgotpatternresignin3.jpg


You must have had a Gmail account setup on the handset before you locked the handset to reset your passcode through Gmail.


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If you forgot or are unsure about your Google password, but you know your Gmail login or Google account name, you can have Gmail send you a password change request link to your other email address through your computer. Click Here for our detailed FAQ on Gmail password reset. Summary of process is below:

Please use a computer to visit http://www.gmail.com.
From the Gmail login page click on the "Can't access your account?" link
Follow the steps instructed by Gmail to recover your Gmail login information.
Once your login information is recovered, please use that information to unlock the handset using initial steps above. If you recently created your Gmail account or changed its password, allow up to an hour to try the new password.


Note:


Your phone can still be powered off when locked.


Source (https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/50800/related/1)

TheBeavertownKid
07-14-2010, 11:17 PM
Awesome information! This is a saviour to some I know.

Sent from my Droid using Tapatalk

x7xhurleyx7x
07-14-2010, 11:20 PM
Now would I be able to use the pattern lock on a picture folder?? So that the pictures are locked?