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JimMariner
07-14-2010, 11:05 PM
How do I protect my phone from unauthorized use?

Users that are security conscious can set a "Pattern" lock or a Passcode as a Security lock to secure their handset. There are also a number of applications available on marketplace that can add additional security measures.

If using Microsoft Exchange sync, you will only be able to use Passcode lock.



You will need your Gmail / Google Account credentials to reset either security lock, so please do not set a security lock on your handset without first setting up a valid Gmail/Google Account you can remember and access.



To set a Pattern lock:

Press the Menu key from the Home Screen
Touch Settings
Touch Location & Security
Touch Security Lock ("Screen lock" is a different feature and is not a security based lock, it only prevents accidental keypresses)
Touch Security lock type, select Pattern Lock
Follow the on-screen instructions and draw your lock pattern. When prompted draw pattern to unlock phone.
Set your Security lock timer. (range: Activate when display is off, or set it to lock anywhere between 1-20 minutes)


When set, you will get 5 attempts to enter the Pattern lock before you are given a chance to reset the security lock on thr handset.



To set a Passcode lock:

Press the Menu key from the Home Screen.
Touch Settings.
Touch Location & Security
Touch Security Lock ("Screen lock" is a different feature and is not a security based lock, it only prevents accidental keypresses)
Touch Security lock type, select Passcode lock.
Enter a passcode lock, then tap on the check mark.
Enter the passcode lock again to confirm it and tap on the check mark to implement. Done!


When set, you will get 5 attempts to enter the Passcode lock before you are given a chance to reset the security lock on the handset.



Notes:

If you want your handset to set Pattern Lock or Passcode lock whenever you press the top button, set Security lock timer for "When display is off". The handset display will go to black and set your security lock. Press any key to bring up your security-locked display..


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Unlocking the Security Lock

You will need to try entering a pattern or passcode at least five times. If you fail to draw the correct unlock pattern or passcode on the screen after five attempts, the phone will prompt you to wait for 30 seconds before you can try again.

Press OK or wait for 30 seconds before attempting again.

After you press OK, the lock will come back again with a button on bottom right that states Forgot pattern.

Tap Forgot Pattern.

You will be prompted to sign in using your Google/Gmail account and then to create a new screen unlock. You can skip entering a new security lock.



If you forgot or are unsure about your Google password, but you know your Gmail login or Google account name, you can have Gmail send you a password change request link to your other email address through your computer. Click Here (https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/40808) for our detailed FAQ on Gmail password reset. Summary of process is below.


Please use a computer to visit http://www.gmail.com.
From the Gmail login page click on the "Can't access your account?"
Follow the steps in that guide to recover your Gmail login information. Click Here for our detailed FAQ on Gmail password reset
Once your login information is recovered, please use that information to unlock the handset using initial steps above. If you recently created your Gmail account or changed its password, allow up to an hour to try the new password.

Note: You must have had a Gmail account setup on the handset before you locked the handset to reset your passcode through Gmail.


Your phone can still be powered off when locked. Turning back on the phone will return to the lock screen.

If all of the above steps do not assist in unlocking your phone, you can perform a factory reset as a last resort. All the data you have previously entered on your handset (not SDcard) will be deleted and you will need to start new. CLICK HERE (https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/48517) to find out how to perform a Factory Data Reset.


Source (https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/48498/related/1)

cp123
01-21-2011, 12:14 AM
I have tried several times to put in my pass code, which is obviously wrong, and even when I reach the 5 incorrect attempts I do not get the option to put in my gmail credentials. am i doing some thing wrong. i know my gmail sign in but i don't ever get the option to put it in!!!! someone please help!

msu
02-01-2011, 06:30 PM
Ok, I did a rookie move, set mine, got busy at work and can not get back in. I've tried so many times. It just keeps telling me that I need to enter 30, 35, 40, 50 and now I'm at your password needs to be 65 charaters long?????? I guess I don't get it.
I for sure don't want to do a factory reset.

Oh and then it will give me 30 sec to try again. Now I'm up to 75 char. I never get the google log in, etc..

LuciferRex
02-04-2011, 12:30 PM
Nice write up!

droid lock
05-11-2011, 10:51 AM
I have a Motorola Droid, exact same problem as msu and cp123. The gmail sign in never comes up. Help!